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Privacy and Cookie Policy
This page outlines the General Data Protection Regulation (GDPR) and Cookie information for YauBros.co.uk, a part of Yau Brothers & Co Limited (UK). It explains how we use the personal data we collect from you when you use our website. For more information regarding our sales/consumer protection terms and conditions, please click [here].
Overview
We prioritize your privacy and aim to be transparent in our practices. Here's a brief summary:
- We do not sell personal data. The data we collect is used solely to process orders and distribute newsletters (if you opt-in to receive them).
- We utilize Mailchimp for our newsletters and Google Analytics to analyze site usage.
- Our payment processor, Stripe, handles your financial information; we do not have access to this data.
- You can request deletion of your account at any time, and unsubscribe from our newsletters.
- We use cookies to ensure optimal functionality of our website (like retaining your shopping cart when you switch pages).
- We implement robust security measures to protect your data. Only specific personnel have access to your information, which is secured through password protection and encryption.
Your data is not accessed, transmitted, sold, or passed to third parties except in the following cases:
- Our designated payment provider (we do not have visibility of card details except for the last 4 digits)
- The courier company delivering your order
- Our email marketing platform
Topics:
- What data do we collect?
- How do we collect your data?
- How do we use your data?
- How do we store your data?
- Marketing
- Your data protection rights
- Cookies: definition, use, types, and management
- Privacy policies of other websites
- Changes to our privacy policy
- Contact information
- How to contact the appropriate authorities
What Data Do We Collect?
We collect and store the following data:
- Personal identification information (Name, email address, phone number, etc. for order processing)
- Archive of email correspondence
How Do We Collect Your Data?
You directly provide us with most of the data we collect. We collect and process data when you:
- Register or place an order for our products or services.
- Voluntarily complete a customer survey or provide feedback.
- Use or view our website via your browser’s cookies.
- Sign up for our mailing list.
How Do We Use Your Data?
We use your data to:
- Process your order and manage your account.
- Email you with special offers on products and services we believe may interest you (if you have opted in).
- Notify our designated courier company for order delivery.
How Do We Store Your Data?
Your data is securely stored at our business site in Southampton. We restrict data access based on staff roles within the business. For email marketing purposes (opt-in/opt-out), we send email addresses to Mailchimp Inc. We also provide address details to The DPD Group UK to deliver your order.
Marketing
We may send you information about our products and services that we believe you might like. If you no longer wish to receive these communications, you can opt-out at any time by contacting us via email.
Your Data Protection Rights
We are committed to ensuring that you are fully aware of your data protection rights. Every user is entitled to the following rights:
- The right to access
- The right to rectification
- The right to erasure
- The right to restrict processing
- The right to object to processing
- The right to data portability
To exercise any of these rights, please contact us at hello@yaubros.co.uk
Cookies
We use cookies to improve your experience on our website, primarily by maintaining your session and understanding your interaction with our website.
Types of Cookies We Use
We use two types of cookies:
- Functionality Cookies: These cookies allow us to remember your preferences on our website.
- Advertising Cookies: These cookies help us understand your interests, and in some cases, we share this information with our advertising partners.
How to Manage Cookies
You can choose to accept or decline cookies through your browser settings. However, disabling cookies might affect the functionality of our website.
Privacy Policies of Other Websites
Our privacy policy applies only to our website. If you click on a link to another website, we recommend that you read their privacy policy.
Changes to Our Privacy Policy
We regularly review and update our privacy policy. Any changes will be posted on this page. This privacy policy was last updated on 06/04/2023.
How to Contact Us
If you have any questions about our privacy policy or the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.
Email us at: hello@yaubros.co.uk