Shipping Information

We offer nationwide shipping across the UK, with rates varying based on region and order weight. We aim to process and ship orders within 1 – 3 business days, depending on the type of your order (frozen, fresh, or ambient). Note: Bakery products may require additional time as they are made fresh to order. Orders containing chilled items placed on Fridays will be shipped on the following Monday to ensure freshness. We keep you informed of your order status via email and your account.

You'll receive updates from our courier partner, Parcelforce Local, once your order leaves our warehouse. At this point, direct any queries to Parcelforce for faster resolution.

Please ensure your shipping address and contact numbers are correct as these will be used for delivery. If changes are required, contact us immediately as modifications cannot be made once the order leaves our warehouse.

We prioritize safe delivery. In the unfortunate event of receiving damaged items, please document the damage with photographs and contact us for assistance. Keep all packaging materials until the claim is resolved. For more information, refer to our Refund and Returns Policy.

Our courier provides regular updates about delivery. If you haven't received your order, please contact the courier. Occasionally, parcels may be delivered to nearby pick-up-shops and you will be informed accordingly. For lost items, communicate directly with the courier to expedite resolution.